Privacy Policy

Introduction

At SellBTC.ca, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange services. By using SellBTC.ca, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information:

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification (for KYC verification)
• Bank account information for Interac e-Transfer
• Source of funds declaration

Transaction Information

We collect information related to your transactions:

• Cryptocurrency wallet addresses
• Transaction amounts and timestamps
• Cryptocurrency types and quantities
• Transaction history and records

Technical Information

We automatically collect certain technical information:

• IP address and geolocation data
• Browser type and operating system
• Device information and identifiers
• Pages visited and time spent on our platform
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our cryptocurrency exchange services
• To process and complete your transactions
• To verify your identity and comply with KYC/AML requirements
• To prevent fraud and ensure platform security
• To communicate with you about your account and transactions
• To provide customer support and assistance
• To improve our services and develop new features
• To comply with legal and regulatory obligations

Legal Basis for Processing

Under Canadian privacy laws, we process your information based on:

• Consent: You provide explicit consent for us to collect and use your information
• Legal Obligation: We are required to collect certain information for regulatory compliance
• Legitimate Interest: We process information necessary for our legitimate business interests
• Contractual Necessity: Information needed to fulfill our service agreement with you

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Financial Institutions: With banks and payment processors for transaction processing
• Regulatory Authorities: With FINTRAC and other regulatory bodies as required by law
• Law Enforcement: When required by court order, subpoena, or legal process
• Service Providers: With third-party service providers who assist in our operations
• Business Transfers: In connection with mergers, acquisitions, or sales of business assets

Data Security Measures

We implement robust security measures to protect your information:

• End-to-end encryption for data transmission
• Secure storage of sensitive information
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access
• Strict access controls and employee training
• Compliance with PCI DSS standards for payment processing

Data Retention

We retain your information for the following periods:

• Transaction Records: 7 years as required by FINTRAC
• KYC Documents: 7 years from account closure
• Account Information: 7 years after last transaction
• Marketing Data: Until you withdraw consent
• Website Analytics: 26 months (Google Analytics standard)

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdrawal: Withdraw consent for certain uses of your information
• Deletion: Request deletion of your personal information (where legally permitted)
• Portability: Request transfer of your information to another service
• Complaint: File a complaint with privacy authorities

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Ensure website security and prevent fraud
• Improve our services and user experience

You can control cookie settings through your browser preferences.

International Data Transfers

Your information is primarily stored and processed in Canada. However, we may use service providers located outside of Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy, including standard contractual clauses and compliance with applicable privacy laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. We will notify you of any material changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.