Frequently Asked Questions

SellBTC.ca provides a simple way to sell your Bitcoin and receive Canadian dollars via Interac e-Transfer. Just enter your email, specify how much Bitcoin you want to sell, and we'll generate a Bitcoin address for you to send your funds to. Once we receive your Bitcoin and it's confirmed on the blockchain, we'll send you an Interac e-Transfer to your email address.

We process e-Transfers quickly after your Bitcoin transaction receives one confirmation on the blockchain. This typically takes about 10-20 minutes, but can vary depending on network congestion. Once processed, you'll receive your e-Transfer within minutes.

Our fees are built into the exchange rate we offer. We strive to provide competitive rates while covering our operational costs. There are no hidden fees or additional charges beyond what you see in the quoted exchange rate.

The minimum amount is 0.001 BTC. The maximum amount per transaction is 1 BTC. If you need to sell a larger amount, you can make multiple transactions or contact our support team for assistance.

No, we don't require you to create an account. We only need your email address to send you the Interac e-Transfer.

We take privacy and security seriously. We only collect the minimum information needed to process your transaction (your email address). We don't store your personal information beyond what's necessary for transaction records and compliance purposes.

If you send less than the specified amount, we'll still process your transaction based on the actual amount received. If you send more, we'll process the transaction for the full amount sent. In either case, the exchange rate at the time of processing will apply.

You can reach our support team by emailing support@sellbtc.ca. We aim to respond to all inquiries within 24 hours.